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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)

A) Xen, Hyper-V
B) CoWare, Xen
C) Virtual Server 2008, vSphere
D) VMwareESXI3.x, vSphere
E) FSXI 3x, Virtual Server 2005 R2

2. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

A) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
B) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
C) The administrator must first find the user in the Userstab to access the Visual Phone button.
D) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.

3. You are installing Avaya Contact Center Control Manager (ACCCM).
What are your options for frequency of synchronization in configuring the Synchronizer Service Interval?

A) daily, or the number of seconds you select
B) weekly,daily,hourly
C) dally, hourly, or half-hourly
D) dally, orthe number of minutes you select
E) monthly, weekly, daily

4. A corporation wants to improve customer satisfaction. A key concern is to provide the ability to upload/add/delete and change announcements and music on hold while their customers are waiting. Which Avaya Contact Center Control Manager (ACCCM) feature matches the key capabilities that the customer requires?

A) Call Flow Management
B) Multi tenancy Management
C) IVK Sell Service
D) Communication Manager Extensions Management

5. You have Installed Avaya Contact Center Control Manager (ACCCM) and you need to synchronize with the Communication Manager (CM) for the first time.
Which statement is true regarding the Synchronizer?

A) The synchronizer can be used for initial data migration only.
B) Only the initial synchronization will be done through the Web interface.
C) Only the initial synchronization will be done from the Synchronizer windows application.
D) The Synchronizer can only be used as a sync service that synchronizes information on a daily basis.

Solutions: