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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which command is used to find the current CMS release?

A) pkginfo -r cms
B) pkginfo cms
C) pkginfo -x cms
D) pkginfo -p cm

2. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A) Dynamic Queue Position
B) Percent Allocation Distribution
C) Predicted Waft Time
D) Service Objective

3. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A) NET 1Port
B) XVR-300XB port
C) NET MGT Port
D) SER MGT Port

4. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 100000
B) 10400
C) 15600
D) 500000

5. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CMS version is misconfigured on the system-parameters features form.
B) CM version is not matching CMS setup.
C) CMS version is not configured an the system-parameters features farm,
D) There is no network connection to CLAN.

Solutions: