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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?

A) Open SysMonitor Trace 20091212 140001, and search for 13:12.
B) Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.
C) Open SysMonitor Trace 20091212 130001, and search for 13:12.
D) Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.

2. When converting a 4620 series IP Phone to a VPN phone, which option on the phone must be changed on the phone and the 46xxupgrade.scr file to redirect the phone to the new firmware?

A) Gatekeeper Location
B) Group Number
C) Network Region
D) VLAN ID

3. A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.)

A) Configure the backup settings on the VoiceMail Pro server.
B) Select the UNC share as the destination on the VoiceMail Pro server.
C) Map a drive to an available network share.
D) Create a network share with permissions to store backups.
E) Select the mapped drive as the destination on the VoiceMail Pro server.

4. The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a remote CCR Agent to login?

A) http://192.168.42.100:8080/inyama/inyama.html
B) https://localhost/CCRWebAgent
C) http://192.168.42.100/CCRWebClient
D) http://192.168.42.100:8888
E) http://localhost/CCRWebAgent

5. Your customer has requested that you implement a plan to give their two sites complete resiliency. Which two will accomplish this? (Choose two.)

A) IP Phones with backup call server
B) Preferred Edition - Messaging at both locations
C) IP500v2 with redundant processor
D) IP Office Resiliency License

Solutions: