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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

A) To increase self-service usage
B) To increase first contact resolution
C) To increase agent retention
D) To increase digital channel usage

2. Refer to the exhibit.

This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?

A) Multiprotocol Transmitter Module (MTM)
B) Multiprotocol TX Module (MTM)
C) Multiprotocol Ethernet (ME)
D) Multiprotocol Label Switching (MPLS) SD-WAN

3. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A) Application Specific Licensing (ASL)
B) Standard License (SL)
C) Enablement Licensing (EL)
D) Advanced License (AL)

4. Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

A) Multiple Servers with Single VMS
B) Multiple Server - Multiple VMS
C) CM Server Separation
D) Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)

5. Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

A) Visual Designer
B) Graphical Designer
C) Avaya IX™ Orchestration
D) Call Vectoring

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