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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. You see the following messages in a PG230RM log file:
#00Fri Jul 15, 2011 16:26:31 HST013; Host < ENET1 > Socket Read Error $FFFFFFFF:Incorrect Internet Address #00Fri Jul 15, 2011 16:26:31 HST002: Host < ENET1 > Has Failed Due To: Socket Read Error #00Frl Jul 15, 2011 16:26:31 FRM503: Minor Alarm Set For - ALM010: Host Communications Failure (NSA) #00 Fri Jul 15, 2011 16:26:31 FRM504; Major Alarm Set For - ALM011: No Hosts Available (SA)
What do these messages indicate is happening?

A) This is normal maintenance; the pds processes are restarting on the Proactive Contact application server.
B) An Incorrect IP address has been configured for the PG230RM.
C) The socket/network connection to the Avaya Enablement Service (AES) host for telephony event reporting has been lost.
D) The Network File System (NFS) host connection to the Proactive Contact application server has been reset.
E) The network connection to the PSTN/carrier has been lost and the communication path will need to be reset.

2. A system operator opens a Job Status view in the Avaya Proactive Contact Monitor and notices that the status for job EXP100 is shown as Active, but the character-based Job Monitor no longer shows the job as running. The system operator calls support and asks for an explanation.
Which three actions would you perform to begin troubleshooting the problem? (Choose three.)

A) Instruct the supervisor on how to generate debugging data in the cd.log file and ask the supervisor to send you the output for analysis.
B) Log on to the dialer and run check_db and check_mts.
C) Tell the supervisor how to locate her personal directory and how to delete all the .cmv files foundthere.
D) Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from dialerdef;
E) Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from mo_last_status;

3. A business needs to use a custom call recorder to record calls placed by Avaya Proactive Contact.
Which interface is required to use this?

A) SSH
B) Event SDK
C) Agent API
D) VLTerm

4. Which backup would contain a complete image of the system on Proactive Contact?

A) Complete System
B) System Configuration Files
C) Create Bootable Backup
D) System and Calling Lists

5. A business is using inbound on an Avaya Proactive Contact (APC. system and wants to collect inbound Automatic Number Identification/Dialed Number Identification Service (ANI/DNIS). They have standard T1s/E1s/J1s.Which card must be installed and configured on one processor of a Digital Signal Processor - 2 (DSP2) to collect these digits?

A) Enhanced Digital Tone Generator (EDTG)
B) Digital Dialer Card (DDC.
C) Enhanced DTMF Receiver Card (EDRC.
D) Enhanced Call Progress Analyzer (ECPA)

Solutions: