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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Identify two correctstatements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A) DCS is a visual development tool for creating applications in VBCS.
B) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
C) VBCS is a visual development tool for creating applications in DCS.
D) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.

2. Your customer has three service request child categories under the top-level service requestcategory
"Accounts":
* Gold Accounts
* Silver Accounts
* Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
B) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
C) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
D) In Setup and maintenance > Service > Setup > Service Request > manage service Request Childcategories, search for the "Accounts" category and deselect the "Active" Column.

3. What is the main function of the Data Security Policies?

A) defines the data a particular user can see and/or modify
B) defines the actions a particular user can do
C) defines the views the application can access
D) defines the privileges and roles a particular user can have
E) defines the views or functionalities the user can access

4. Which three types of data are included in the interaction associatedwith a normal call flow?

A) Agent name
B) Contact name
C) Service Request create date
D) Channel
E) Start time of the call

5. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A) It is configured exclusively via the Engagement Cloud Security Console.
B) It enablesanonymous users to search the DCS knowledge base.
C) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
D) It does not require matching passwords between Engagement Cloud and DCS.

Solutions: