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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?

A) The nightly archiver for ACD3 failed to run successfully.
B) The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
C) The nightly backup was in contention far the nightly archiver for ACD3.
D) The nightly archivers far ACD1 and ACD2 have not complete yet.

2. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Split
B) Agent
C) Skill
D) Vector

3. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 192.168.2.3 192.168.2.2
B) 135.9.86.54 135.9.86.58
C) 135.9.86.54 192.168.2.2
D) 135.9.86.54 135.9.56.56

4. Which three are settings for Vector Variables? (Choose three)

A) Stop Position
B) Scope
C) Assignment
D) Length
E) Action

5. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Vector Queuing Priorities
B) Dynamic Percent Allocation
C) Dynamic Threshold Adjustment
D) Service Objective

Solutions: