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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. The admin at Universal Containers is attempting to retire a Product that is being replaced by a newer version, but they are receiving an error because the Product is associated to an Opportunity. What should the consultant recommend to resolve the issue most efficiently?

A) Archive the Product and each related Price Book entry.
B) Edit the Product record and uncheck the Active field.
C) Create a flow to delete the Product from the Price Book.

2. Cloud Kicks manages prospects for lead generation in a marketing application. To ensure data quality, which prospects should the consultant migrate from the marketing application to lead records?

A) Qualified prospects
B) All prospects
C) Contacted prospects

3. Sales reps at Universal Containers receive leads that are generated from various channels. Lead quality varies greatly. Sales managers want the sales reps to focus on the leads most likely to result in a sale. What should the consultant recommend to meet this requirement?

A) Implement a lead scoring strategy.
B) Create list views to filter on each lead source.
C) Implement lead assignment rules.

4. A sales rep owns an opportunity and can view the associated account, but is unable to view contacts on that account. What should the consultant recommend to allow Account owners to selectively share an Account's Contacts with Opportunity owners?

A) Add Opportunity owners to the Opportunity Team and configure Contact sharing.
B) Transfer Contact ownership from themselves to the Opportunity owner.
C) Add Opportunity owners to the Account Team and configure Contact sharing.

5. Universal Containers (UC) does business with a contact associated with a specific account with the contact role of executive. The contact is also on the board of a nonprofit that has requested a charitable donation from UC. UC wants to track the contact on both accounts. What is the most efficient solution that the consultant should implement to meet the requirement?

A) Create a new Contact record related to the nonprofit account.
B) Enable the Contact to Multiple Accounts feature.
C) Create a new lookup field on the Contact record.

Solutions: