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Nokia SDM Certification - CARE Sample Questions:

1. When does the Care phase start?

A) When the Care Plan has been accepted by the Customer.
B) When the Account Manager receives the final payment from the Customer.
C) When the network, sub-network or deliverables get Customer final acceptance.
D) When the project phase is completed.

2. What is the Assist tool?

A) A relational Database.
B) A knowledge management tool.
C) We don't use this tool in NSN Care.
D) A helpdesk data entry tool.

3. In the handover from Delivery to Care, which of the following is NOT a task for the Care Program Manager?

A) Inform and train the customer about the NSN Care service delivery processes and practices.
B) Make sure that the customer has accepted the network elements with acceptance certificates.
C) Organize site access for NSN maintenance personnel.
D) Ensure that the Care Plan is created, communicated and agreed with customer.

4. Who is responsible for managing customer requirements during the Care phase?

A) Care Technical Manager if assigned, otherwise the Care Program Manager.
B) CT Head.
C) Care Program Coordinator if assigned, otherwise the Care Program Manager.
D) Care Program Manager.

5. A customer is planning a change to new NSN solutions/technologies. The customer wants to maximise the return on their existing investment in their mature network. What Care services are appropriate in this case?

A) Spare Part Management (SPM).
B) Active Software Support (ASWS).
C) HWS and/or SWS Life Extender.
D) Expert Support services.

Solutions: