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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Which two steps should a UX Designer take to create and deliver responsible andtransparent AI technology? Choose 2 answers

A) Provide clear explanations of AI predictions or recommendations.
B) Collect as much data from the user as possible for a catered experience.
C) Document model cards to clarify intended context and use cases.
D) Design AI that is seamless enough so the user does not notice.

2. Cloud Kicks has identified a Trusted Advisor persona as their primary focus for the next iteration.
Which key business process defining their work should be analyzed to make sure the delivered experience fits their needs?

A) Customizing and administering Salesforce
B) Maintaining relationships with existing customers
C) Managing sales pipeline and forecasting

3. A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal.
Which UX design method should be used?

A) Lightning Flow
B) User Persona
C) Site Map
D) User Flow

4. A UX Designer has completed usability testing on a newly designed case management system and has gathered many observations from the test participants.
What should the UX Designer consider while presenting the findings?

A) Include the names of participants in the report.
B) Report only the new issues, and omit already known bugs.
C) Be specific about the issues testers encountered.

5. Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them Which two salesforce features should be suggested to improve the end-user experience ?

A) personalized the navigation bar
B) Favorite the often used object
C) create a custom component on a dashboard
D) add the objects related list to the home page

Solutions: