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HP Selling HP Printing and Computing Services Sample Questions:

1. How do services help customers?

A) Services help customers maintain communications and trade with their customers and suppliers.
B) Services help customers configure business email on their cellular phones.
C) Services help employees be more productive and increase their value to the business.
D) Services help customers achieve their everyday business targets.

2. Which type of services can an HP Printing and Computing Services specialist sell?

A) The specialist can sell services for server, data center printer, and computer.
B) It depends on the geography; the permitted services vary from one country to another,
C) The specialist can sell services for printing and personal systems.
D) The services are defined with each partner.

3. Which statement is true about HP Services for consumers?

A) Consumers want to enhance their experience; they are searching for enjoyment.
B) Consumers do not believe it is important to spend money on their IT.
C) Consumers are concerned about mission critical response times for printing and computing repairs.
D) HP does not offer repair services for consumers.

4. Which type of service offerings are covered by HP Custom Integration services?

A) Per Incident
B) Warranty Extensions
C) Maintenance Kit Replacement
D) BIOS configuration

5. In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?

A) Preventative Maintenance Kit Replacement
B) Data Protection
C) Premium Services
D) Defective Media Retention

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