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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

Question 1

What is the fundamental technical difference between "Skill-Based Routing" and "Behavioral Routing" in an advanced AICC ICD implementation?

A. Skill-Based Routing is for voice calls only, while Behavioral Routing is for digital channels.
B. Skill-Based Routing is configured statically, while Behavioral Routing is always dynamic and requires no configuration.
C. Skill-Based Routing uses agent proficiency levels, while Behavioral Routing analyzes real-time customer sentiment to select an agent.
D. They are synonymous terms for the same functionality.

Question 2

In a geographically distributed AICC deployment, which network technology is used to create a secure, private network over the public internet to connect remote sites and agents?

A. Leased Lines (MPLS)
B. Public Internet without encryption
C. Virtual Private Network (VPN)
D. Local Area Network (LAN)

Question 3

When integrating AICC with a custom application using web services (SOAP/REST), what is the critical security consideration for the data in transit?

A. Implementing mutual TLS (mTLS) authentication and encryption.
B. Using XML instead of JSON for data format.
C. Ensuring the application server has a fast CPU.
D. Using HTTP for faster performance.

Question 4

What is the key difference between "progressive" and "predictive" dialing modes in an outbound campaign?

A. Progressive dialing waits for an agent to be free before placing the next call, while predictive uses algorithms to dial ahead.
B. There is no significant difference.
C. Predictive dialing is only for surveys, while progressive is for sales.
D. Progressive dialing is faster and more aggressive than predictive dialing.

Question 5

Which SIP response code indicates a successful call redirect?

A. 404 Not Found
B. 200 OK
C. 486 Busy Here
D. 302 Moved Temporarily

Solutions: