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• Workgroups ACD Skills
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• Introduction to ACD Tools
• Basics of Interaction Reporter
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Basics of Interaction Supervisor
• Security and Compliance Enhancements
• Introduction to PureConnect Application Suite
• Identify the components of the Interaction Administrator interface
• Overview of Interaction Center Business Manager
• Managed IP Phone Configuration and Templates
• Using Response Management Libraries
• Managed IP Phone Network Provisioning
• Configuring Stations
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Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

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Genesys GE0-807 Exam Syllabus Topics: