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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Action maps can be prioritized to control which engagement is shown first when multiple maps are eligible.
(True/False)
Response:

A) True
B) False

2. Which of the following is NOT a valid action in a GPE Action Map?
Response:

A) Display a content offer
B) Launch a voice IVR
C) Trigger a webhook
D) Initiate a web chat

3. In GPE, what is a "Journey"?
Response:

A) A summary report of daily routing activity
B) A training module for GPE AI models
C) A list of queue transfers within IVR
D) The path a visitor takes across touchpoints and channels

4. Unoffered actions are actions that neither qualify nor are offered to website visitors.
Response:

A) True
B) False

5. Which two engagement types are typically part of a cross-channel journey?
(Choose two)
Response:

A) Web engagement to agent chat
B) Database event to WFM rule
C) Phone queue transfer to outbound fax
D) Page view to content offer

Solutions: