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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

Question 1

Which of the following service desk organizational structures are described in service operation?
1.Local service desk
2.Virtual service desk
3.IT help desk
4.Follow the sun

A. 1, 2 and 4 only
B. 1, 2 and 3 only
C. 1, 3 and 4 only
D. 2, 3 and 4 only

Question 2

Which process includes business, service and component sub-processes?

A. Capacity management
B. Service level management
C. Incident management
D. Financial management

Question 3

Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1.Providing an understanding of what strategy is
2.Ensuring a working relationship between the customer and service provider
3.Defining how value is created

A. 1 only
B. 3 only
C. All of the above
D. 2 only

Question 4

What is the BEST description of the purpose of the service operation stage of the service lifecycle?

A. To design and build processes that will meet business needs
B. To proactively prevent all outages to IT services
C. To deliver and manage IT services at agreed levels to business users and customers
D. To decide how IT will engage with suppliers during the service lifecycle

Question 5

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A. Event management, incident management, change management, and access management
B. Event management, incident management, problem management, request fulfillment, and access management
C. Incident management, service desk, request fulfillment, access management, and event management
D. Incident management, problem management, service desk, request fulfillment, and event management

Solutions: