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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welches der folgenden Elemente wird NICHT in jedem Prozess definiert?

A) Metriken
B) Ein- und Ausgänge
C) Rollen
D) Funktionen

2. Welche der folgenden Aufgaben gehören zum Service Asset- und Konfigurationsmanagement? Identifizierung von Konfigurationselementen (Configuration Items, CIs) Aufzeichnen von Beziehungen zwischen CIs Aufzeichnen und Steuern von virtuellen CIs Genehmigen der Finanzierung für den Kauf von Software zur Unterstützung des Service Asset- und Konfigurationsmanagements

A) nur 3 und 4
B) Alle oben genannten
C) nur 1, 2 und 4
D) nur 1, 2 und 3

3. Die Gruppe, die Änderungen autorisiert, die schneller als der normale Prozess installiert werden müssen, wird als? Bezeichnet.

A) Urgent Change Authority (UCA)
B) Notfall-CAB (ECAB)
C) Urgent Change Board (UCB)
D) CAB-Notfallausschuss (CAB / EC)

4. Welche der folgenden Aktivitäten werden im "Wo wollen wir sein?" Schritt des Modells / Ansatzes zur kontinuierlichen Verbesserung des Service (CSI)?

A) Erstellen einer Basislinie
B) Implementierung von Service- und Prozessverbesserungen
C) Messbare Ziele definieren
D) Überprüfung messbarer Verbesserungen

5. Welche davon fallen NICHT in den Verantwortungsbereich des Application Managements?

A) Sicherstellen, dass die richtigen Fähigkeiten zum Verwalten der Infrastruktur verfügbar sind
B) Anleitung für den IT-Betrieb zur optimalen Verwaltung der Anwendung
C) Entscheiden, ob eine Anwendung gekauft oder erstellt werden soll
D) Unterstützung beim Design der Anwendung

Solutions: