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IBM Information Management Front End Tools and Processes Sample Questions:

1. Which User ID is required to access CCWIN?

A) Windows Log-in ID
B) Lotus Notes User ID
C) IBM Intranet User ID
D) RETAIN User ID

2. Acustomer needs to know when a product will be out of support.
Where can this information be found?

A) the Tivoli Support Platform matrix webpage
B) the taxonomy spreadsheet
C) the IBM Software Support Lifecycle website
D) the Lotus Notes FrontEnd Support teamroom

3. A customer with a Passport Advantage contract has opened a Severity2 PMR. What is the responsiveness target for this PMR?

A) within 5 business hours
B) within 4 business hours
C) within 2 business hours
D) the best endeavors

4. What is one source of information that a FrontEnd engineer should use to resolve a PMR?

A) IMT Intranet home page
B) PD Tools home page
C) product support page
D) Extreme Leverage webpage

Solutions: