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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk to automate incident and problem management processes. The solution will be offered as a service to external customers and they want to negotiate individual terms, conditions, and service prices with each company as well as provide monthly billing. What does the customer have to purchase in order to implement this solution?

A) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Managed Service Providers licenses
B) IBM SmartCloud Control Desk for Internal Service Providers licenses
C) IBM SmartCloud Control Desk for Managed Service Providers licenses
D) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Internal Service Providers licenses

2. Which statement describes IT processes?

A) Activities designed to make delivering IT services more effective and efficient.
B) Capabilities that reduce IT costs.
C) Interrelated activities carried out to create value for customers or stakeholders
D) The people and the tools they use to carry out activities.

3. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A) It identifies the most important key business units using the IT asset and service management solution.
B) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
C) It provides an overview of the key business units which helps identify the unit managers to interview.
D) It identifies the key business units and teams supporting IT asset and service management processes.

4. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What should be the starting point in analyzing the situation to determine the most likely cause of the performance issues?

A) Advanced workload designer
B) System performance console
C) Client browser settings
D) Application logs

5. The IBM SrnartCloud Control Desk provides the ability to visualize the impact of what type of change?

A) A change on services
B) A change on configurations items
C) A change on assets
D) A change to people

Solutions: