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Salesforce Certified B2C Solution Architect Sample Questions:

1. A holding company owns and operates a large number of brands internationally. They are interested in migrating to a Salesforce multi-cloud solution to optimize IT spending across the brands. The brands would like to operate B2C Commerce sites supported by Service Cloud for their agents, and use Marketing Cloud to drive consumer engagement.
Given that the company has operations and customers in multiple countries around the world, which two recommendations should a Solution Architect make to ensure that customer experiences are compliant with all domestic and international regulations related to data privacy and security7 Choose 2 answers

A) Consider implementing enhanced transaction security to apply appropriate actions to monitor and control Service Cloud user activity.
B) Consider implementing Customer Data Platform (CDP) to ensure compliance with data protection laws.
C) Use a Service Cloud instance in every market in which they operate to ensure that data residency requirements are fulfilled.
D) When implementing an B2C Commerce storefront, consider providing shoppers a mechanism to download their data.

2. A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts.
Which three design and architecture considerations should a Solution Architect follow to ensure that the
'Order on Behalf of functionality works well for all the designated storefront customers?
Choose 3 answers

A) The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default.
B) Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions.
C) Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.
D) Default user is required for anonymous storefront shoppers.
E) The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits.

3. Universal Containers is about to expand from their existing product efforts around watches into creating smart watches. These watches are intended to integrate with the users smart phone but also gather and collect health data from the watch and the phone. Universal Containers has never had to manage or work with health related data and are concerned about how to go further while still keeping their users trust.
What is a next step a Solution Architect should suggest to provide UC the kind of understanding they are looking for"?
Choose 1 answers

A) Run a Requirements Gathering Workshop to start creating the build requirements
B) Run a Journey Mapping Workshop to understand the users' interactions with the system
C) Run a Consequence Scanning Workshop to understand the impact of the work
D) Does the team need front-end development capabilities?
E) Speak with a Legal Expert in regards to HIPPA and PHI Data

4. A company is in the process of defining the right systems to deliver key capabilities for its B2C business. The company has about 2 million customers, each placing an average of 100 orders each year through its existing B2C Commerce platform.
The company needs a system that can:
* Deliver a full list of all customer orders throughout their engagement lifetime
* Provide lifetime engagement tracking and history of the customer
* Calculate the lifetime value of customers based on their orders
Which three systems should a Solution Architect recommend to meet the company's requirements' Choose 3 answers

A) Heroku
B) Service Cloud
C) Marketing Cloud
D) Sales Cloud
E) Salesforce Order Management

5. A company uses B2C Commerce to capture customer orders and then uses an ETL tool to send the orders to an ERP system for processing. The company also uses Service Cloud and would like to display the processed orders in that system as well, in case their service reps need to refer to an order. However, the order data itself does not need to be copied.
Which tool can a Solution Architect use to meet this requirement?

A) Remote Process Invocation
B) Batch Data Synchronization
C) Streaming API
D) Salesforce Connect

Solutions: