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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details.
Which solution should an Agentforce Specialist implement to meet this requirement?

A) Create a template-triggered prompt flow and invoke the prompt template using the standard
"Prompt Template" flow action.
B) Create a screen flow to collect the sales order number and invoke the prompt template using the standard "Prompt Template" flow action.
C) Create an autolaunched flow and invoke the prompt template using the standard "Prompt Template" flow action.

2. After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aims to deploy it to the service team. Which key consideration should the Agentforce Specialist keep in mind for this deployment?

A) Assign the Agentforce for Service permission to the Service Cloud users.
B) Assign the standard service actions to Agentforce Service Agent.
C) Review and test standard and custom Agent topics and actions for Service Center use cases.

3. What is the primary function of the planner service in the Agent system?

A) Identifying copilot actions to respond to user utterances
B) Generating record queries based on conversation history
C) Offering real-time language translation during conversations

4. Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to customers before they cancel their contracts and is asking the Salesforce team to provide suggestions. Which use case functionality of Model Builder aligns with UC's request?

A) Contract Renewal Date prediction
B) Product recommendation prediction
C) Customer churn prediction

5. An Agentforce needs to create a Sales Email with a custom prompt template. They need to ground on the following data.
Opportunity Products Events near the customer Tone and voice examples
How should the Agentforce Specialist obtain related items?

A) Create a flex template that takes the records in question as inputs.
B) Utilize a standard email template and manually insert the required data fields.
C) Call prompt initiated flow to fetch and ground the required data.

Solutions: