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| Section | Objectives |
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| Cisco CVP and Voice Response Integration | - CVP call flow handling
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| Call Routing and Dial Plan | - Routing logic in UCCE
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| Cisco Finesse and Agent Desktop | - Agent desktop operations
|
| Cisco Unified Contact Center Enterprise Architecture | - UCCE components and system architecture
|
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LCSAUC Cisco Lifecycle Services Advanced IP Communications
Wide Area Application Services for Account Managers
Unified Communications Express AM
Cisco Data Center Networking Infrastructure Solutions Support
Cisco Lifecycle Services Express
Lifecycle Services Advanced Security
Unified Communications Contact Center Express Implementation(UCCX)
Cisco Securing Cisco Network Devices Exam
Implementing Cisco IOS Unified Communications Advanced
Unified Contact Center Enterprise Implementation(UCCEI)
Unified Contact Center Enterprise Design (UCCED)
Selling Cisco Unified MeetingPlace Solutions (SMPS)
Unified Contact Center Enterprise Support Exam
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