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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Policy and Volume Constraints | 13% | - Outbound volume limiting - Prevent action overexposure - Tracking periods for policies |
| Topic 2: Next-Best-Action Concepts | 8% | - Always-on outbound fundamentals - Contact center value optimization - Define starting population - One-to-one customer engagement |
| Topic 3: AI and Arbitration | 8% | - AI-based prioritization - Action arbitration logic - Business rule prioritization |
| Topic 4: Actions and Treatments | 15% | - Outbound action configuration - Define and manage customer actions - Web offer presentation |
| Topic 5: Decision Strategies | 25% | - Design and build decision strategies - Implement eligibility rules - Use predictive models - Simulate and test strategies |
| Topic 6: Channels | 10% | - Third-party integration - Email offer delivery - Real-time containers |
| Topic 7: Engagement Policies | 13% | - Define engagement policies - Create engagement strategies |
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
What is the number of outputs that each component has?
Correct Answer: D 🗳️
MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.
Which arbitration factor do you configure to implement the requirement?
Correct Answer: C 🗳️
DRAG DROP
The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub on its website to promote new offers to each customer.
Place the events in the sequential order.
Correct Answer:

U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?
Correct Answer: B 🗳️
HOTSPOT
In the Answer Area, select the correct engagement policy for each condition.
Correct Answer:

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Certified Pega Decisioning Consultant (PCDC) 87V1
Pega Certified Decisioning Consultant (PCDC) 86V1
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