Microsoft MB2-718日本語 dumps - in .pdf

MB2-718日本語 pdf
  • Exam Code: MB2-718日本語
  • Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
  • Updated: Jul 27, 2026
  • Q & A: 90 Questions and Answers
  • PDF Price: $69.99
  • Free Demo

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  • Exam Code: MB2-718日本語
  • Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
  • Updated: Jul 27, 2026
  • Q & A: 90 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $139.98  $89.99
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Microsoft MB2-718日本語 dumps - Testing Engine

MB2-718日本語 Testing Engine
  • Exam Code: MB2-718日本語
  • Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
  • Updated: Jul 27, 2026
  • Q & A: 90 Questions and Answers
  • Software Price: $69.99
  • Testing Engine

About Microsoft MB2-718日本語 Exam Questions

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The price of the MB2-718 exam is $165 USD.

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx

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Microsoft Dynamics 365 for Customer Service Exam Certification Details:

Duration120 mins
Number of Questions40-60
Passing Score700 / 1000
Exam NameMicrosoft Certified Solutions Expert (MCSE) - Business Applications
Books / Training81057: Agent Enablement in Microsoft Dynamics 365 for Customer Service
81058: Service Intelligence in Microsoft Dynamics 365 for Customer Service
81063: Voice of the Customer in Microsoft Dynamics 365 for Customer Service
81064: Microsoft Dynamics 365 Unified Service Desk For Customer Service
81065: Microsoft Dynamics 365 for Field Service
Sample QuestionsMicrosoft Dynamics 365 for Customer Service Sample Questions
Exam Price$165 (USD)
Exam CodeMB2-718
Schedule ExamPearson VUE

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Microsoft MB2-718日本語 Exam Syllabus Topics:

SectionWeightObjectives
Manage Dynamics 365 Field Service Integration20%- Products, price lists, and territories
- Resource management and scheduling
- Field service and customer service integration
Manage Cases, Knowledge Base, and Interactive Service Hub35%- Implement knowledge management
  • 1. Article search and association
    • 2. Knowledge base configuration
      • 3. Create and publish knowledge articles
        - Create and manage cases
        • 1. Queues, routing, and assignment
          • 2. Case lifecycle and processes
            • 3. Entitlements and service level agreements (SLAs)
              - Configure Interactive Service Hub / Customer Service Hub
              • 1. Dashboards and streams
                • 2. Unified interface configuration
                  Configure Unified Service Desk20%- Hosted controls and configuration
                  - Session management and integration
                  - Toolbars, navigation rules, and events
                  Implement Service Management Analysis and Voice of the Customer25%- Voice of the Customer surveys
                  • 1. Create and configure surveys
                    • 2. Distribute and analyze survey responses
                      - Service analytics and reporting
                      • 1. Dashboards and charts
                        • 2. Custom views and reports

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