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| Section | Objectives |
|---|---|
| Topic 1: Generic Concepts and Definitions | - Core terminology
|
| Topic 2: Technology and Architecture | - Supporting capabilities
|
| Topic 3: Selected Roles | - Roles and responsibilities
|
| Topic 4: Key Principles and Models | - Management concepts
|
| Topic 5: Service Management as a Practice | - Fundamental concepts of service management
|
| Topic 6: The ITIL Service Lifecycle | - Lifecycle stages
|
| Topic 7: Selected Processes | - ITIL processes
|
| Topic 8: Selected Functions | - Operational functions
|
Which of the following should be documented in an incident model?
1.Details of the service level agreement (SLA) pertaining to the incident
2.Chronological order of steps to resolve the incident
Correct Answer: C 🗳️
Which one of the following is the BEST definition of an event?
Correct Answer: B 🗳️
Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
Correct Answer: B 🗳️
Which one of the following is NOT an aim of the change management process?
Correct Answer: C 🗳️
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
Correct Answer: D 🗳️
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The Foundation Examination - ITIL®
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