Cisco 300-820: Prerequisites

The Cisco 300-820 exam is intended for the practitioners who perform the roles of a Collaboration Engineer or a Collaboration Administrator. These individuals should have a solid understanding of networking technologies as well as key Cisco collaboration technologies. They also need to have the expertise in the Session Initiation Protocol (SIP) as well as Extensible Messaging & Presence Protocol (XMPP) signaling protocol fundamentals and be aware of collaboration call control basics of Cisco Unified Communications Manager.

There are no formal prerequisites for taking this certification test but the candidates need to develop a good comprehension of its topics to be able to tackle the exam questions. It is also recommended that the applicants have experience of at least three to five years in implementing collaboration solutions.

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/clcei-300-820.html

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Mobile & Remote Access – 25%

To deal with the questions from this domain, the examinees need to prove that they are proficient in:

• Configuring a Mobile & Remote Access solution (including DNS records types; certificates, HTTP allow list; Unified Communications traversal zones; Unified Communications configuration within Expressway; SIP trunk security profile within Cisco Unified Communications Manager);
• Troubleshooting a Mobile & Remote Access solution.

Best Study Guides for 300-820 Exam

• Official exam guide

  Before you begin with the detailed training, you have to check the complete list of topics. All the relevant areas are recorded on the official site and can be downloaded at your own convenience. This PDF file breaks down the four major domains of the Cisco 300-820 exam. Each of these holds 25% of the total syllabus. This means every section is equally substantial, hence the need to be competent in all divisions.

• David Schulz’s Cisco Unity Connection, 1st Edition (Amazon)

  Though this book was already released years ago, most of its contents are still relevant to today’s Cisco Unity Connection solution. Make use of its thorough collection of concepts and techniques to efficiently master the crucial tasks involved in handling Cisco Unity Connection operations. These include planning, implementing, and maintaining voice messaging systems. Furthermore, the author delivers a more realistic approach in understanding the system lifecycle and that is by giving an extensive explanation, together with some practical examples, case studies, and industry set solutions.

• David J. Bateman’s Configuring Cisco Unified Communications Manager and Unity Connection: A Step-by-Step Guide (Amazon)

  The book is created to provide you with an in-depth analysis of two remarkable Cisco systems: Unified Communications Manager and Unity Connection. With a detailed summary of the processes on how to design, configure, and manage both Cisco voice messaging and call processing, you get to maximize your skills and become well-rounded with the demands of the industry. In addition, there are lessons covering the procedures that administrators, integrators, and other professionals working with collaboration solutions should be aware of.

• Brett Hall and Nik Smith’s Practical Cisco Unified Communications Security (Amazon)

  Authored by industry experts, the book is a pivotal tool in mastering the core areas of Cisco UC system security. This material further addresses the fundamental attributes of how to effectively protect environments that aid in supporting various types like meetings, messaging, video, and voice. Likewise, it zooms in different real-time collaboration functions that are grounded on either mobile with remote access or mobile devices on BYOD initiatives.

  For a quick reference of the content, this begins with the impact of guarding your workforce through safety techniques and basic physical security features. Once you understand its importance, it’s easy to take necessary countermeasures to keep Cisco Unified CM, Cisco Meeting Server, and Cisco Unity Connection secured and functional. Other essential subjects that are accounted for are Session Border Controllers, as well as UC services, resources, and applications.

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